Recover Failing SAP Projects
When an SAP project breaks down, Sync takes over from where things stopped working and gets it back on track, so your business gets what the project was always supposed to deliver.
USE CASE
An oil and gas client came to us midway through a complex SAP utilities implementation after their relationship with their system integrator broke down. The project had partial work in place and no clear path to completion.
We stepped in mid-project to assess and diagnose what had been built, stabilise the existing SAP work, reset the delivery plan, rebuild the remaining scope, including the oil and gas utilities functionality that had been missing, and finally run it through to go-live and ongoing maintenance.
A stalled SAP project was completed, with every piece of the original scope delivered.
The work
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Project Assessment
Before any work is defined, the team establishes what has been built, what is not functioning as intended, and what the business still needs from the project.
Project Recovery and completion
The project is taken over from the point where it broke down and completed within a realistic timeline, agreed with the business before work begins.
Sector-specific delivery
Sync has completed SAP projects across 15 industries, and that sector experience is applied directly to each recovery.
Continuity after the project lands
The team that completes the project assumes ongoing management of the environment, so the people who understand it best are responsible for keeping it running.
PLATFORMS
Sync works across SAP ECC and S/4HANA environments, covering 100+ modules and functionalities built up over a decade of project delivery and managed engagements.
99%
SLA fulfilment rate
100+
modules and functionalities covered
10 years
partnership across the platforms an enterprise depends on
SUCCESS STORIES
Our clients
"Production cannot wait on IT, and with Sync it never has to. The systems are there every shift, at every site, without us having to think about them."
"You and your team have always been one of our key drivers for success, and your passion is outstanding and unique."
"The platform used to be something we managed around. Now it's simply there, and our attention is back where it belongs."
Your questions answered
What does SAP project recovery actually involve?
SAP project recovery covers several phases: assessing what has been built and what the business still needs, taking the project over from the point of failure, completing it within a timeline agreed upon before work begins, and transitioning the same team to ongoing management of the environment. Sync has delivered this across 15 industries, including production, construction, retail, energy, and automotive.
Can Sync take over an SAP implementation that was started by a different vendor?
Yes. Sync takes over SAP implementations at any stage of failure, regardless of which vendor originally ran the project. The first phase secures the environment and maps the full project state before any transition occurs, ensuring there is no disruption to the business during the handover.
Who manages the SAP environment after a recovery project is complete?
The team that completes the SAP recovery assumes ongoing management of the environment. There is no handoff to a separate support team after go-live. Sync covers SAP ECC and S/4HANA environments across 100+ modules, with a 99.8% SLA fulfilment rate, and the people who built the recovery are the ones responsible for keeping it running.
What are the most common reasons SAP projects fail?
SAP projects typically fail due to a mismatch between what was scoped and what the business actually needed, inadequate sector experience on the delivery team, or a timeline agreed upon without a realistic assessment of project complexity. Sync's recovery process addresses all three: the assessment phase establishes what the business still needs, sector experience across 15 industries informs how the recovery is shaped, and the timeline is agreed only after the full project state is understood.