SAP Application Management Services
Your SAP environment under full ongoing management, so the system stops being something the business has to think about.
USE CASE
The biggest client we work with, a global beverage brand, needed a unified way to manage the requests and initiatives coming into their SAP department. Each team was submitting work in its own way, with no shared process for deciding what gets prioritised or how progress is reported.
We defined and implemented a centralised intake funnel for their SAP operations that manages the full journey from request to delivery, and put in place the collaboration and reporting that the department had been struggling with.
Every SAP request across the company was now visible and moving through a single, standardised process.
Implemented in 4 months, with ongoing maintenance
The work
Incident & Service Request Management
Issues and requests logged and resolved quickly, so the business keeps moving while the work happens in the background.
Functional & Application Support
Configuration changes and process fixes across your SAP modules, handled by people who already know your environment.
Proactive Monitoring & Preventive Maintenance
Your environment watched continuously, with small issues caught and corrected before they grow into something your teams have to notice.
Integration & Interface Management
The connections between SAP and the rest of your estate kept stable and monitored, so data keeps moving cleanly between the systems.
SAP Enhacements
New functionality and improvements built into your SAP environment, scoped and delivered within the same engagement rather than as a separate project.
Service Governance & SLA Reporting
Clear reporting on what was handled and how fast, so the service quality stays visible without your people having to ask for it.
PLATFORMS
We work in partnership with SAP across ECC and S/4HANA environments, covering 100+ modules and functionalities built up over a decade of managed engagements.
99%
SLA fulfilment rate
100+
modules and functionalities covered
80%
Of all support tickets have a resolution within two business days
SUCCESS STORIES
Our clients
"Production cannot wait on IT, and with Sync it never has to. The systems are there every shift, at every site, without us having to think about them."
"You and your team have always been one of our key drivers for success, and your passion is outstanding and unique."
"The platform used to be something we managed around. Now it's simply there, and our attention is back where it belongs."
Your questions answered
What do Level 1, Level 2, and Level 3 SAP support cover?
Level 1 handles first-line issues and service requests, Level 2 covers functional and configuration changes across SAP modules, and Level 3 covers complex development and deep technical work. The value is in having all three under one engagement, so a request moves to the right level without being handed between providers. Sync covers Level 1 to Level 3 across 100+ SAP modules in ECC and S/4HANA.
How do I switch SAP support providers without losing knowledge?
Switching SAP support providers to Sync runs in defined phases, and the same team that maps your environment during handover is the team that runs it long term, so no institutional knowledge is lost between providers. Sync first maps how your SAP environment is built and configured, then takes over monitoring and day-to-day support with full visibility throughout.
Can changes and improvements be handled within an AMS engagement?
Yes. The SAP enhancements part of the engagement covers new functionality and improvements built into your live environment, scoped and delivered within the AMS engagement rather than as a separate project.
What SLA does Sync guarantee for SAP support?
Sync maintains a 99.8% SLA fulfilment rate across its SAP AMS engagements, with incidents and service requests sorted by priority and resolved against agreed targets. Service governance and SLA reporting keep that performance visible to your team without having to ask for it.