SAP Basis
Your SAP Basis layer is continuously managed, so the technical foundation on which the business depends is always up to date and never a distraction.
USE CASE
A manufacturer came to us after a security audit flagged unapplied SAP Notes and user access that no longer matched the roles and responsibilities. The system was still running, but the technical layer behind it had no one keeping it current, and small performance problems were starting to show during the month-end close.
We took on all three areas in a single engagement: applying all outstanding SAP Notes and patches on schedule, placing the Basis layer under continuous monitoring, and correcting user access so the right people had the right permissions.
By the next reporting cycle, the environment was current and stable through peak load.
The work
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Patch, Release & SAP Note Management
Each SAP Note and patch reviewed and applied on schedule, closing security gaps and fixing problems before they affect the system.
SAP Basis & Technical Administration
The technical foundation on which your SAP environment runs, maintained and monitored to keep response times fast and the system stable.
Security, Authorisations & Compliance
User access rights and security settings kept accurate and up-to-date, giving the right people the right access and keeping the systems audit-ready.
PLATFORMS
Sync works across SAP ECC and S/4HANA environments, covering 100+ modules and functionalities built up over a decade of project delivery and managed engagements.
99%
SLA fulfilment rate
100+
modules and functionalities covered
10 years
partnership across the platforms an enterprise depends on
SUCCESS STORIES
Our clients
"Production cannot wait on IT, and with Sync it never has to. The systems are there every shift, at every site, without us having to think about them."
"You and your team have always been one of our key drivers for success, and your passion is outstanding and unique."
"The platform used to be something we managed around. Now it's simply there, and our attention is back where it belongs."
Your questions answered
What is the financial risk of leaving SAP Basis unmanaged?
The risk is that small, invisible issues compound into expensive ones. Outdated kernels, unchecked database growth, and drifting access controls do not show up on a P&L until they cause downtime, a security incident, or a failed audit, each of which carries a cost far larger than ongoing maintenance. The pattern is consistent: the longer Basis work is deferred, the more the eventual fix costs. Continuous management trades an unpredictable liability for a fixed, planned expense.
What does SAP Basis management include?
SAP Basis is the technical administration layer that keeps an SAP environment running, spanning ECC, S/4HANA, and the underlying HANA database. It covers system monitoring and performance tuning; kernel updates and patch management; user administration and authorisations; transport management across development, quality, and production systems; database administration; and backup and recovery. Done well, SAP Basis keeps the system stable, secure, and available even as load and complexity grow. Sync runs all of it under a single engagement, with a 99.8% SLA fulfilment rate across the environments it manages.
What is the difference between SAP Basis and SAP AMS?
SAP Basis covers the technical infrastructure: the database, application server, transport system, and security configuration. SAP Application Management Services covers the functional layer, including module support, configuration, and development. Sync manages both, and when they run under the same team, issues that span both layers are resolved without coordination gaps.
How does SAP Basis management affect business continuity?
SAP Basis determines whether the systems the business depends on remain available, making it a direct continuity concern rather than a purely technical one. Most SAP downtime traces back to maintenance gaps in this layer, not sudden failure, so the exposure is largely preventable. For a CFO, that means continuity is something that can be managed to a service level rather than left to chance. Sync holds a 99.8% SLA fulfilment rate across the environments it manages.